Last Updated 11 September 2025

Effective Date: __________

Introduction

This Cancellation and Refund Policy (“Policy”) sets forth the terms and conditions governing the cancellation of services and the refund of payments made to Wealthedge Legal Private Limited, operating under the brand AMPLRS: Your Partner in Growth (“AMPLRS”, “Company”, “we”, “us” or “our”), a Wechartered Group company, for professional services rendered in the fields of accounting, taxation, corporate compliance, auditing, legal, and other allied services.

General Principles

• By availing services through our website, digital platform, or via direct engagement, the Customer (“Client”, “you”, “Customer”, or “your”) agrees to be bound by the terms of this Policy.
• Our services are typically rendered post-payment either in full or in part (retainer/advance), depending on the nature of the engagement. Refunds will be considered only in accordance with this Policy.
• This Policy distinguishes between Retail Customers and** Contracted Customers**, and separate refund terms apply accordingly.

Refund Eligibility

• A Retail Customer is an individual or an entity not governed by a formal service agreement and availing services directly through our portal or team.
• Retail customers are required to submit all necessary documents and remit 100 % payment of the total service fee in advance for the processing of their request.
• If the requested service is not delivered or approved due to reasons beyond the customer's control (e.g., government rejection, process constraints, or legal impediments not attributable to the client), and no part of the service has been executed, the advance amount will be refunded in full.
• A Retail Customer shall have the right to cancel the availed services within thirty (30) minutes from the time of making the payment on the Company’s online portal (the “Immediate Cancellation Period”). Such cancellation shall be referred to as an “Immediate Cancellation.” Upon receipt of a valid Immediate Cancellation request within the Immediate Cancellation Period, the Company shall process a refund of the full amount paid by the Retail Customer, without any deduction, within seven (7) days from the date of such cancellation.
• In all other scenarios, including voluntary cancellations by the customer, the refund will be subject to the Cancellation Fee outlined in Clause 4 below.

Contracted Customers

• A Contracted Customer shall mean any business entity or institutional client that enters into a service engagement with the Company through formal written agreement or electronic communication, which expressly establishes and records the scope, nature, and commercial terms of the engagement.
• Where any advance payment is made by the Contracted Customer pursuant to or following any written communication with the Company regarding the service to be rendered, such payment shall be deemed to have been made in accordance with a mutually agreed engagement.
• In the event that the Company is unable to initiate or complete the agreed service, through no fault of the Corporate Customer, and where the required documents and necessary information have been duly submitted, the Company shall refund the entire advance amount received from the Corporate Customer. Such refund shall be initiated and processed in accordance with a formal written agreement executed between the Corporate Customer and the Company,
• In cases where the Company has already commenced work or incurred expenses towards partial execution of the service, or where the Contracted Customer initiates cancellation for reasons not attributable to the Company, the terms of cancellation, including any applicable Cancellation Fee, shall be governed by the provisions set forth in the written agreement or formal communication between the parties.

Cancellation Fee

• Given the nature of our services—which involve man-hours, consultation, documentation, technology usage, coordination with regulators and third parties—the Company reserves the right to levy a Cancellation Fee on all refund requests, except in cases of duplicate or excess payments.
• If a Retail Customer cancels the services after the expiration of the Immediate Cancellation Period but prior to the completion of the availed service, the Retail Customer shall be liable to pay any transaction charges, government fees, and third-party costs already incurred by the Company in relation to the service. Following such deductions, a Cancellation Fee equivalent to fifty percent (50%) of the remaining refundable amount shall further apply and be deducted from the balance eligible for refund.
  • In the event of a duplicate transaction or excess payment made by any Customer, the entire excess amount shall be refunded in full, subject only to the deduction of applicable banking or transaction charges, if any.

Refund Procedure

All refund requests must be formally initiated by the Customer by submitting a written request to the Company via email at refunds@amplrs.com .The request should include the following details:

• Full name and contact information of the Customer;
• Date and mode of payment;
• Invoice or transaction reference number;
• Reason for refund request.

2. Upon receipt of a refund request, the Company shall conduct an internal verification process to ascertain the validity and admissibility of the claim within seven (7) days from the date of receipt of the refund request. The Customer may, at the Company’s discretion, be required to furnish additional documentation or clarification necessary to support and process the refund request.
3. All eligible refunds shall be made through the original mode of payment and will be processed within 15 business days from the date of confirmation of non-execution.
4. All approved refunds shall be processed by the Accounts Department and disbursed via NEFT/RTGS or the original mode of payment, as applicable. Refunds will be credited within the timelines specified under this Policy, depending on the category of the Customer.
5. The Company shall not be responsible for any delay in refund disbursement arising due to incorrect banking details provided by the Customer or delays attributable to the banking institution.

External Factors and Delays

WeChartered shall not be held liable for service delivery delays or rejections caused due to:

• Amendments, changes, or revisions in regulatory laws, rules, policies, or procedures enacted by government authorities or statutory bodies.

• Technical downtime, maintenance, server issues, or other operational disruptions on official government platforms or portals such as the Ministry of Corporate Affairs (MCA), the Income Tax Department, the Goods and Services Tax (GST) portal, or any other statutory filing interface;

• Rejections by government authorities on legal or procedural grounds beyond the Company’s control.

The Customer further agrees that any such delay, rejection, or failure in service delivery arising from the above-mentioned circumstances shall not constitute valid grounds for seeking a refund, except where otherwise expressly agreed to in writing by the Company.

Fraudulent Claims

• Any fraudulent claim, including but not limited to false chargebacks or misrepresentation of unauthorized payments, shall be treated as a serious breach of engagement by the Customer.

• In such cases, WeChartered reserves the right to: a) Report the incident to the concerned bank, payment gateway, or credit bureau; b) Initiate legal proceedings (civil and/or criminal) for recovery and damages; and c) Suspend or permanently terminate the Customer’s access to current or future services.

• The Company shall not be held liable for any adverse consequences resulting from such actions, and the Customer shall remain responsible for all associated legal and administrative costs.

Limitation of Liability

• Under all circumstances, the maximum liability of WeChartered shall be limited to the amount of fee actually received for the specific service in dispute.

• The Company shall not be liable for any indirect, incidental, special or consequential damages arising out of or relating to the refund process or delay.

Modifications to the Policy

• WeChartered reserves the right to amend or update this Policy at its sole discretion. Any modifications shall become effective immediately upon posting the revised Policy on our official website.

• It is the responsibility of the Customer to periodically review this Policy for any changes or updates.